Questions & Answers



All you've ever wanted to know.

For any further help and advice, contact your T-FAL Consumer Service. Click here for contact details.

 

For spare parts and accessories, please visit our online store. T-falonlinestore.ca

 

Your most Frequently Asked Questions about



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1 -Are all T-FAL pans dishwasher safe?
2 -Are the graters dishwasher safe?
3 -Can a scratched non-stick pan be recoated?
4 -Can I buy individual pieces for my set?
5 -Can I immediately put my Ingenio cookware on the stove after it has been refridgerated?
6 -Can I put my cookware in the oven?
7 -Can I use metal utensils in my T-FAL cookware?
8 -Can I use the Ingenio handle on other cookware sets?
9 -Can non-stick cookware be used for cooking with water?
10 -Can stains that appear on the non-stick surface after overheating be removed ?
11 -Can T-FAL pans be damaged by high temperature?
12 -Do the Ultrabase, Resistal and Armaral coatings last a long time?
13 -How long is my T-Fal non-stick cookware guaranteed for?
14 -How to clean a T-FAL non-stick pan?
15 -If the cookware is accidentally overheated, are there hazardous fumes?
16 -Is it dangerous to accidentally eat a piece of the non-stick coating?
17 -Is it useful to cook at high temperatures with my T-Fal non-stick cookware?
18 -Is the PTFE recognised as a harmless substance?
19 -Is there any animal fat (from oil used in production) or are any other animal particles used in the production of any of T-Fal products
20 -Safety of Birds using T-Fal cookware
21 -THERMO-SPOT - What temperature is the pan heated to before the spot changes?
22 -Use and care Instructions
23 -What can I do if my food starts to stick?
24 -What do you mean by "Seasoning" the cookware?
25 -What does the cookware warranty cover?
26 -What is T-FAL non-stick made of and how safe is it?
27 -What is T-FAL non-stick made of and how safe is it?
28 -What material are the graters made of?
29 -What type of utensils should I use in T-Fal non-stick cookware?
30 -Where can I purchase the Ingenio removable handles?
31 -Why can you only store the cookware in the fridge for 1 day?
32 -Why do you recommend low to moderate heat?
33 -Why does a pan warp?
34 -Why is the base of the stainless steel bowl blue and not white?
35 -Will the Ingenio handle damage the non-stick coating?
36 -Will the non-stick coating wear off?
37 -With T-FAL utensils, is it possible to cook without oil or fat?
 

1 - Are all T-FAL pans dishwasher safe?

All T-FAL cookware is dishwasher safe, however because T-FAL is so easy to clean, it is not necessary to use a dishwasher. If you prefer to use the dishwasher please keep in mind that this is not a mild form of cleaning. The harsh detergents over a long period of time could dull the exterior finish. Remember you may need to re-season the cookware after frequent dishwasher use.




2 - Are the graters dishwasher safe?

Yes, all the graters are dishwasher safe.




3 - Can a scratched non-stick pan be recoated?

No, the non-stick coating must be applied during the initial manufacturing process.




4 - Can I buy individual pieces for my set?

T-FAL offers a wide assortment of open stock items to complement sets in each of the cookware ranges. Additional frypans, saut pans and other pieces are usually sold separately. Check each cookware range for the open stock items available in that assortment.




5 - Can I immediately put my Ingenio cookware on the stove after it has been refridgerated?

There is no risk of thermal shock, therefore, Ingenio cookware can go from fridge to stove top.




6 - Can I put my cookware in the oven?

Please check the instruction guide that came with the cookware to identify which pieces are in fact oven safe. If you still have questions, please contact us for clarification. _ T-FAL stovetop cookware items and covers with plastic handles or knobs are not oven safe. _ Those with aluminium or phenolic handles and knobs are oven safe up to 350F. _ Items with stainless steel handles and knobs are oven safe up to 500F. T-FAL cookware should never be used in a microwave or convection oven.




7 - Can I use metal utensils in my T-FAL cookware?

You have to refer to the instruction guide that came with your cookware. On some ranges, you may use most metal utensils except knives and whisks, however, to prolong the life of the cookware we strongly recommend that you do not use metal with your T-FAL cookware. Plastic or wood is a better choice.




8 - Can I use the Ingenio handle on other cookware sets?

The Ingenio handle is specifically designed to fit securely on Ingenio cookware. It should not be used with any other cookware.




9 - Can non-stick cookware be used for cooking with water?

This type of cooking requires a utensil that conducts heat well, with a tight-fitting lid. T-FAL cookware made in heavy aluminium and supplied with solid lids meets these requirements. The lid with a steam button is particularly useful. When closed, it reduces liquid loss. Partially open, steam can escape and stop the lid from being lifted off - which avoids flavour being lost during cooking. When fully open, the liquid doesn't overflow.




10 - Can stains that appear on the non-stick surface after overheating be removed ?

These can be removed with a nylon sponge. For stubborn stains, simmer 1 tablespoon of bleach in a quarter-litre (1/4L) of water for 15 to 20 minutes. Clean, rinse and dry the pan, then season with a little oil.




11 - Can T-FAL pans be damaged by high temperature?

Yes. High temperature can burn food, producing stains and causing the pan to warp. In addition, overheating may result in a loss of non-stick performance. Use only low to medium heat with your T-FAL cookware at all times (including to boil water). A moderate temperature is sufficient for cooking, because aluminium heats up quickly and evenly. T-FAL cookware can be used without being damaged up to a temperature of approximately 260C. This is well above the temperature needed to cook or fry, so there is no problem when the utensil is used for normal cooking. Only heating the pan to a very high temperature, with nothing in it, can cause damage.




12 - Do the Ultrabase, Resistal and Armaral coatings last a long time?

If treated with care, they will last a very long time. Even if they are scratched accidentally with a metal utensil, they won't be damaged or flake. And even when slightly scratched, they will retain their non-stick performance for years.




13 - How long is my T-Fal non-stick cookware guaranteed for?

We are the only cookware manufacturer offering a lifetime guarantee against blistering and peeling of the non-stick coating under normal use. To be fully entitled to your lifetime guarantee claim, please do not overheat your T-Fal cookware and adhere to the instructions regarding cleaning and use of utensils.




14 - How to clean a T-FAL non-stick pan?

Cleaning by hand in soapy water is enough. The pan must be cleaned each time it's used to remove the film of grease that can stay on the surface. If the pan is only wiped with a paper serviette or rinsed in water, the film won't be fully removed and may cook the next time you use the pan: stains may appear. Non-stick pans must not be cleaned with scouring powders or scouring pads. A nylon sponge is ideal for both the interior and exterior of the pan.




15 - If the cookware is accidentally overheated, are there hazardous fumes?

Any material heated high enough will give off fumes. Fumes from overheated non-stick cookware do not adversely affect humans or household pets with the exception of birds. Since birds have particularly sensitive respiratory systems, they are susceptible to fumes in general. Cooks should never allow cookware to overheat. Concerning the toxicity for birds:
Birds are sensitive to many homeborn gas emissions: incomplete burning of propane or isobutane, cleaning solvents, aerosol sprays, but also the heating of butter, fat & oil that expel gases that are toxic for birds even when cooked at usual temperatures as low as 200 C. This is the reason why it is recommended not to keep birds in the kitchen.
Birds can suffer, even die simply when a gas burner is not properly working, or when margarine or cheese is cooked at usual temperature, thus well before the temperature where polymer decomposition begins is reached.
The blue fumes that appear when overheating a piece of cookware in dry condition is not coming from the decomposition of PTFE, but from the burning of the fat & oil that is trapped within the PTFE coating after several uses. These fumes are harmful to birds as stated above.
At high temperatures (above 260 C), in case of overheating of the cookware, the decomposition of PTFE may create gases that could be harmful for birds.

At T-FAL, our products are conceived and manufactured based on one major concept to make life a little easier without compromising results.





16 - Is it dangerous to accidentally eat a piece of the non-stick coating?

The coatings are designed not to flake in normal use. If T-FAL cookware is treated poorly and a particle of coating is inadvertently swallowed, there is no danger. The particles are not toxic (PTFE is harmless to your health). They will be passed without being absorbed, like any fibre.




17 - Is it useful to cook at high temperatures with my T-Fal non-stick cookware?

No. Cooking at high temperature does not result in a significant decrease in cooking time and certainly does not contribute to the quality of the food, so cooking at medium temperatures is highly recommended. Another reason for this recommendation is that high temperature cooking might damage the non-stick coating.




18 - Is the PTFE recognised as a harmless substance?

The competent health authorities in France, the USA, Japan and other countries have approved the use of PTFE on cookware. PTFE is actually an inert substance that does not react chemically on contact with food, water or detergents. It is widely used in the medical field.




19 - Is there any animal fat (from oil used in production) or are any other animal particles used in the production of any of T-Fal products

The PTFE coating (on all of our ranges) contains no animal fat (even if it did, it would be destroyed by the heating process for the coating and the exterior enamel, which occurs at 400 C.) As for oils and fats used in the moulding process, they are all synthetic. In the past we used mutton tallow to polish aluminum (on the exterior of polished products) however, we haven't used it for a long time.




20 - Safety of Birds using T-Fal cookware

T-Fal cares about your pets and offers the following guidance on how to effectively use T-FAL non-stick cookware if you have birds in your household: Due to small and delicate respiratory systems, birds are extremely sensitive to many normal homeborn gas emissions including cleaning solvents, aerosol sprays, incomplete burning of propane or isobutene and also the heating of butter, fat & oil as this expels gases that are toxic to birds, even when cooked at usual temperatures as low as 200 C. It is therefore recommended to never keep birds in the kitchen. . Birds can experience serious health complications and even death simply when a gas burner is not properly working, and when butter, margarine or cheese is cooked at usual temperatures. If bird sensitivity is a concern, pay special attention to prevent overheating of cookware (above 260 C), as this may lead to decomposition creating gases that are potentially harmful to birds.




21 - THERMO-SPOT - What temperature is the pan heated to before the spot changes?

190 degrees Centigrade. This is the optimum temperature for frying and sealing in the food juices straightaway and is therefore an aid to healthy cooking.




22 - Use and care Instructions

1. Before using for the first time, remove all packaging materials and labels. Some pans are shipped with a protective plastic piece located at the base of the handle, remove and discard before use. 2. Wash pans with warm soapy water to remove dust. Dry pans and season cookware by rubbing the interior non-stick coating with a little cooking oil before using for the first time. Wipe off any excess oil. It is now no longer necessary to cook with any added fats or oils. 3. Wash and dry cookware after each use; let pans cool before cleaning. 4. Wash the cookware in warm, soapy water. Do not use harsh chemicals, abrasive cleaning powders or scouring pads. 5. Dry with a soft cloth or paper towel. 6. Periodically season the interior non-stick coating with a little cooking oil. 7. Thermo-spot cookware is dishwasher safe. If using the drying cycle on the dishwasher, we recommend re-seasoning the pans for optimal non-stick performance.




23 - What can I do if my food starts to stick?

As long as the surface of the cookware has been properly seasoned and cared for food should not stick.




24 - What do you mean by "Seasoning" the cookware?

Seasoning means to coat the cookware with a little oil. Before the first use, wash the cookware thoroughly and dry. Heat each pan on low for 30 seconds, remove from heat and put one tablespoon of vegetable oil in each pan. Rub the oil over the entire surface with a paper towel. This process should be repeated if you use a dishwasher.




25 - What does the cookware warranty cover?

T-FAL warrants the non-stick cookware to be free of manufacturing defect for life from the date of purchase. This warranty does not include damage due to misuse and improper care.




26 - What is T-FAL non-stick made of and how safe is it?

All our non-stick coatings contains PTFE, which is the abbreviated name for a remarkable plastic polymer called polytetrafluorethylene. This is the slippery ingredient that makes the non-stick finish. PTFE is made up of "tetra fluoro ethylene"; molecules that contain only carbon and fluorine. The non-stick coating is not attacked by acid or alkali bases and is very stable when heated. To cause any possible hazard to the consumer it would be necessary to heat 36 non-stick frying pans simultaneously to 400 degrees centigrade. Since in a domestic kitchen the maximum temperature possible with a pan is approximately 300 degrees C, there is no risk should a pan be accidentally overheated. Health authorities in France, Europe, United States and other countries have approved non-stick PTFE coatings for use on cookware. Actually it is an inert substance which does not enter into chemical reactions with food, water or household cleaners. If ingested it is totally innocuous in the body. In fact, non-stick is so safe it is frequently used by the medical profession for coating heart stimulators, coating small pipes used as replacement arteries and has even been injected into patients with serious kidney conditions. Related Links: Confirmation that no PFOA is present in T-Fal's non-stick cookware PFOA-Facts Cookware.org




27 - What is T-FAL non-stick made of and how safe is it?

All our non-stick coatings contains PTFE, which is the abbreviated name for a remarkable plastic polymer called polytetrafluorethylene. This is the slippery ingredient that makes the non-stick finish. PTFE is made up of "tetra fluoro ethylene"; molecules that contain only carbon and fluorine. The non-stick coating is not attacked by acid or alkali bases and is very stable when heated. To cause any possible hazard to the consumer it would be necessary to heat 36 non-stick frying pans simultaneously to 400 degrees centigrade (752F). Health authorities in France, Europe, United States and other countries have approved non-stick PTFE coatings for use on cookware. Actually it is an inert substance which does not enter into chemical reactions with food, water or household cleaners. If ingested it is totally innocuous in the body. In fact, non-stick is so safe it is frequently used by the medical profession for coating heart stimulators, coating small pipes used as replacement arteries and has even been injected into patients with serious kidney conditions. Confirmation that no PFOA is present in T-Fal's non-stick cookware.




28 - What material are the graters made of?

The graters are made of stainless steel, with the exception of the Parmesan grater which is made of plastic.




29 - What type of utensils should I use in T-Fal non-stick cookware?

Use either plastic or wooden utensils. On some ranges, most metal utensils except knives or whisks may be used however, avoid sharp utensils as they will scratch the non-stick surface and void the life of the guarantee.




30 - Where can I purchase the Ingenio removable handles?

The Ingenio removable handles can be purchased on line using the accessory form. They can also be purchased by calling our customer service number 1-800-418-3325.




31 - Why can you only store the cookware in the fridge for 1 day?

Due to the acidity level of certain foods.




32 - Why do you recommend low to moderate heat?

   - T-FAL cookware is designed to radiate heat evenly throughout the pan so high heat is not needed and may damage the cookware. Cooking at the recommended temperature (low to moderate) allows food to cook thoroughly without burning or overheating. For example: To bring cold water to a boil, the lid vent knob should be in the closed position and the water should be heated under moderate heat.
   - Damage due to overheating is not covered under the warranty.




33 - Why does a pan warp?

A pan warps under thermal shock (an overheated empty pan, a hot pan in contact with cold water or placed on a cold surface, etc.). Before cleaning the pan, let it cool to room temperature. A warped pan will give poor cooking results.




34 - Why is the base of the stainless steel bowl blue and not white?

White is quick to show dirt, especially in cooking.




35 - Will the Ingenio handle damage the non-stick coating?

The design of the handle is engineered so that it will not damage the non-stick interior.




36 - Will the non-stick coating wear off?

It is very rare for the non-stick coating to wear off under normal household use. Proper use and care will allow for better performance over time. Most cases of non-stick wearing have evidence of overheating, scratching and/or abrasive cleaning. Excessive overheating can cause the pan's surface to dry up and flake. This type of damage is not covered under warranty. If you occasionally use high heat or have over-heated your pans, we recommend that you season your cookware more often.




37 - With T-FAL utensils, is it possible to cook without oil or fat?

Yes. Cooking without fat is fine, in fact it is an advantage for people on a special diet. However, many dishes look and taste better when cooked with fat. You are free to create your own recipes : T-FAL leaves the choice up to you.